Effective Date: 2/04/2026
Business Name: Stack House
Website: Stackhouse Digital

Introduction

Stack House (“we”, “our”, or “us”) respects your privacy and is committed to protecting any personal information we collect.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

What Information We Collect

We may collect personal information that is reasonably necessary for our business activities and service delivery.

This may include:

Personal Information

• Full Name
• Email Address
• Phone Number
• Business Name
• Website Address
• Billing Information
• Project Information
• Communication Records

Website Usage Information

• When you visit our website, we may automatically collect:
• IP Address
• Browser Type
• Device Information
• Geographic Location (Approximate)
• Pages Visited
• Time Spent On Website
• Referral Sources
• Website Interaction Data

How We Collect Information

• We may collect information through:
• Contact Forms
• Consultation Bookings
• Service Enquiries
• Email Communications
• Phone Calls
• Website Analytics Tools
• Social Media Platforms
• Marketing Campaigns

Why We Collect Information

• We collect information to:
• Respond to enquiries
• Deliver our services
• Provide quotations and proposals
• Manage client relationships
• Process payments
• Improve website performance
• Improve customer experience
• Conduct marketing activities
• Comply with legal obligations

Direct Marketing

We may occasionally send:

• Service Updates
• Industry News
• Marketing Communications
• Promotional Offers

You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

We comply with the Spam Act 2003 (Cth).

Disclosure Of Personal Information

We do not sell your personal information.

We may disclose information to trusted third-party providers who assist us with:

• Website Hosting
• Email Services
• CRM Systems
• Payment Processing
• Analytics Services
• Marketing Platforms
• Technical Support Services

These providers are only given access to information necessary to perform their services.

Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

These providers may include:

• Google
• Meta
• Microsoft
• Cloud Hosting Providers
• CRM Platforms

Where possible, we take reasonable steps to ensure overseas providers maintain privacy protections comparable to Australian standards.

Security Of Information

We take reasonable measures to protect personal information from:

• Unauthorised Access
• Disclosure
• Misuse
• Loss
• Alteration
• Destruction

Despite our efforts, no method of electronic transmission or storage can be guaranteed as completely secure.

Access & Correction

You may request access to personal information we hold about you.

You may also request corrections if information is inaccurate, incomplete, or outdated.

Requests can be submitted using the contact details provided below.

Data Retention

We retain information only for as long as necessary to:

• Provide Services
• Meet Legal Obligations
• Resolve Disputes
• Enforce Agreements

When information is no longer required, it will be securely deleted or de-identified where appropriate.

Third-Party Websites

Our website may contain links to external websites.

Stack House is not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of any external websites they visit.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes To This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

Stack House

Email: [email protected]

Phone: 0485 840 415

Website: Stackhouse Digital